<html><head><meta name="color-scheme" content="light dark"></head><body><pre style="word-wrap: break-word; white-space: pre-wrap;">RT-Extension-QuickCalls 

INSTALLATION

To install this module, run the following commands:

    perl Makefile.PL
    make
    make test
    make install
    add RT::Extension::QuickCalls to your @Plugins line in RT_SiteConfig.pm

You will need to enable the new QuickCalls portlet with a line
like this in your RT_SiteConfig.pm file

Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders
                             RefreshHomepage QuickCalls)]);

This is the default portlet list with QuickCalls added to the end
People can then choose to add the portlet to their homepage
in Preferences -&gt; RT at a glance

To set up your Quick Calls, you will want to specify a Name and a Queue
in the config file.  The Name will become the Subject of the task unless
you specify a Subject option.  You can add other Ticket options as needed,
such as Status.

Set($QuickCalls,[{Name =&gt; "Foo", Queue =&gt; 'General', Status =&gt; 'resolved'},
                 {Name =&gt; "Bar", Queue =&gt; 'Queue2',  Status =&gt; 'resolved'}]);

After you have added QuickCalls to your home page, you will be able to select
one, click Create and be brought to the ticket creation page with multiple
fields pre-filled

COPYRIGHT AND LICENCE

Copyright (C) 2007-2009, Best Practical Solutions LLC.

This library is free software; you can redistribute it and/or modify
it under the same terms as Perl itself.

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